Warranty Information

The warranty information below is provided by the manufacturer:


This limited warranty is only available to the initial consumer. It is not transferable. If the product fails under conditions of normal use, ResMed will repair or replace, at its option, the defective product or any of its components.

This limited warranty does not cover: a) any damage caused as a result of improper use, abuse, modification or alteration of the product; b) repairs carried out by any service organization that has not been expressly authorized by ResMed to perform such repairs; c) any damage or contamination due to cigarette, pipe, cigar or other smoke; and d) any damage or contamination due to insect infestation. This limited warranty does not cover damage caused by regular wear and tear on the AirTouch UltraSoft memory foam cushion.

For guidelines specific to contamination, misuse, or abuse of Activox portable oxygen concentrator components, sieve bed, internal batteries and external batteries, please refer to full Activox warranty and disclaimer in the operator's manual for product number 12M-400.

Warranty is void on product sold, or resold, outside the region of original purchase. Warranty claims on defective product must be made by the initial consumer at the point of purchase. This warranty replaces all other expressed or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. Some regions or states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.



SoClean Inc. warrants this product under a one (1) year limited warranty for defects in manufacture or workmanship. DO NOT RETURN THIS ITEM TO PLACE OF PURCHASE.

For all warranty issues, a Return Authorization number and Proof of Purchase is required, please contact SoClean at www.SoClean.com. The return shipping cost is the responsibility of the customer; therefore, returned products must be shipped prepaid and insured. CODs are not accepted. Original shipping fees are non-refundable. Products repaired or replaced under warranty will not incur reshipping charges. Under this warranty, the sole remedy shall be repair, exchange, or replacement at SoClean’s discretion.

This warranty does not cover any charges for labor, downtime, or any other consequential or incidental damages resulting from the sale, use or improper functioning of the product. The warranty does not cover product failures due to misuse, abuse, improper maintenance, normal wear and tear, typical required periodic replacement products, or circumstances beyond the control of SoClean.



Fisher & Paykal

Fisher & Paykel Healthcare warrants that Fisher & Paykel Healthcare masks (excluding foams and material diffusers), when used in accordance with the instructions for use, shall be free from defects in workmanship and materials and will perform in accordance with Fisher & Paykel Healthcare’s official published product specifications for a period of 90 days from the date of purchase by the end user.

This warranty does not cover damage caused by:

  • accident;
  • misuse or abuse;
  • modification;
  • failure to follow instructions for use;
  • unsuitable physical or operating environment;
  • failure caused by a product not supplied or manufactured by Fisher & Paykel Healthcare;
  • other defects not related to materials or workmanship;
  • failure to use original spare parts.

Warranty claims can only be made when accompanied by proof of purchase (ie. sales receipt).

If this warranty applies to a defective product, Fisher & Paykel Healthcare will, to the extent permitted by law, at its option, repair or replace the product or the defective material or part. If Fisher & Paykel Healthcare repairs or replaces any product, the warranty period for any product repaired or replaced does not extend beyond the original warranty period.

This warranty is your exclusive warranty. Fisher & Paykel Healthcare excludes all implied conditions and warranties except any implied condition or warranty the exclusion of which would contravene any law or cause any part of this warranty to be void.

To the fullest extent permitted by law, Fisher & Paykel Healthcare disclaims all liability for special, incidental, indirect or consequential damages (including but not limited to, loss of profits) arising out of the sale or use of this product.

This warranty does not exclude or limit the application of any provision of any law where to do so would contravene that law or cause any part of this warranty to be void.